JW Design strives to provide the highest quality glass fittings and best customer service possible.


Return policy.

If you need to return your glass fittings or purchase please contact us first to get a return reference number & slip issued by us, and then post the item back using an insured and traceable posting service at your own cost.


Refund will only be for the amount of the goods, shipping/delivery costs are excluded.

Refunds will not be processed if item returned without a return reference.  Refunds can only be issued if the returned item is resalable in original condition with all its packing. Within 48 hours we will process your refund after the returned item being checked and inspected by us.


All glass fittings products come with one year manufacturer guarantee.  If you received a damaged item or if you are not totally satisfied with your purchase, we will gladly refund your money, no questions asked. 


Please contact us within 48 hours of receiving your item and we will deal with it straight away.

*Please note:  

We are not a VAT registered business so there is no VAT to add to our prices*

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